Customer Onboarding Specialist
Take new customers from signed contract to a working weekly capture habit — set up projects, train the teams, and make the record earn its place in how they work.
- Team
- Customer Success
- Location
- Cairo · Hybrid
- Type
- Full-time
A signed customer isn’t a successful one yet. As a Customer Onboarding Specialist you own the first weeks — turning a new account into a team that captures every week and reads their site off Oblix without thinking about it.
What you’ll own
- Onboard new customers and projects: account setup, the first captures, and getting the configuration right.
- Train site and office teams in Arabic and English until the tool is second nature to non-technical users.
- Establish the weekly capture rhythm and make sure it sticks.
- Be the first line of support in the early weeks, and feed recurring friction back to product.
What we’re looking for
- Organised, calm and genuinely people-first — you can teach a new tool to someone who didn’t ask for one.
- Comfortable coordinating between the site and the back office.
- Clear communicator in Arabic and English.
- Cairo-based, hybrid, with some travel to customer sites.
Nice to have
- Customer success, onboarding or implementation experience.
- A construction, proptech or SaaS background.
- Experience training or supporting field teams.
Apply for this role
Attach your CV, and a portfolio or GitHub if you have one. Applications in Arabic or English are both welcome.